Chargeback Associate

O'Fallon, Missouri

Our client, a global technology giant within the payments processing platform, is seeking a Chargeback Associate to provide operation and technical support to external customers within the Central Processing team. The Chargeback Associate will determine needed actions and follow inquiries through to resolution by interacting with customers directly.
 

Key responsibilities include, but are not limited to:

  • Serving as focal point for customer issues, concerns and requests for enhancements.
  • Capturing detailed and accurate information about issues, concerns and enhancements.
  • Working with global customers to complete service inquiries regarding Processing and core applications and products.
  • Collaborating with others in support of products, processes and problem resolution.
  • Demonstrating the ability to negotiate, resolve and present to internal/external customers.
  • Leading and/or participating in customer visits for training, education and operational support.
  • Simulating or recreating user issues to resolve operating difficulties.
  • Recommending and implementing business or process improvements, while recognizing global perspectives.
  • Demonstrating leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.

 

A well-qualified candidate will possess the following:

  • Bachelor’s Degree preferred or equivalent work experience.
  • Technical/operations experience within financial/payments industry
  • Previous chargeback experience required
  • Intermediate to advanced computer skills (Mainframe, Microsoft Office, Lotus Notes).
  • Advanced analytical, problem resolution and project management skills, including negotiation and conflict resolution.
  • Ability to adapt personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs.

 

JustinBradley is an EO employer – Veterans/Disabled and other protected categories


Category: Accounting & Finance

Reference ID: 8358

Date Posted: 06/03/2019